Privacy Policy
Agate Healthcare Services LLC (“Agate,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, maintain, and disclose information obtained through our website and related online forms.
This policy applies to information collected through this website. It does not replace any additional privacy notices, agreements, authorizations, or recordkeeping requirements that may apply after a client or caregiver enters into a referral or registration relationship with Agate.
Last updated: September 15, 2026
Information We Collect
We may collect information that you voluntarily provide when you:
• Submit a general inquiry or contact form
• Request a caregiver referral
• Apply to register as an independent caregiver
• Upload credentials or supporting documents
• Report a concern, complaint, or grievance
• Communicate with Agate by email, telephone, or another method
Depending on the form or purpose, this information may include:
• Name, email address, telephone number, and mailing address
• The preferred method and time for contacting you
• Information about requested caregiver services, scheduling, location, household conditions, and matching preferences
• Information about a person’s care needs, functional limitations, health-related circumstances, or requested assistance
• Caregiver qualifications, credentials, licenses, certifications, training, work history, references, experience, availability, service area, transportation information, and referral preferences
• Uploaded identity, credential, insurance, health, background-screening, or other registration documents
• Questions, messages, feedback, complaints, or other information you choose to provide
Please provide only the information requested by the applicable form. Do not include Social Security numbers, banking information, payment-card information, complete medical records, or other unnecessary sensitive information in the general Contact Us form.
Information Collected Automatically
When you visit this website, Wix and other technologies used to operate the site may automatically collect limited technical information, such as:
• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and features used
• Date, time, and approximate duration of a visit
• Referring and exit pages
• General geographic information derived from an IP address
• Information collected through cookies and similar technologies
This information helps operate, secure, maintain, and improve the website.
How We Use Information
Agate may use information collected through the website to:
• Respond to questions, messages, complaints, and requests for assistance
• Review and process caregiver-referral requests
• Identify independent caregivers whose qualifications, availability, service area, and preferences may align with a client’s request
• Review caregiver applications and registration materials
• Verify qualifications, credentials, references, documentation, and registration requirements
• Communicate about an inquiry, application, referral opportunity, or caregiving arrangement
• Maintain business, referral, registration, and compliance records
• Protect the security and proper operation of the website
• Improve website content, forms, accessibility, and visitor experience
• Prevent fraud, misuse, or other unlawful activity
• Fulfill legal, regulatory, licensing, contractual, and recordkeeping obligations
• Establish, exercise, or defend legal rights
How We Share Information
Agate does not sell or rent personal information.
We may disclose information when reasonably necessary for the purposes described in this policy, including to:
• Agate personnel and authorized representatives who require the information to perform their responsibilities
• Prospective or registered independent caregivers when information is necessary to evaluate or coordinate a potential client referral
• Clients or authorized client representatives when information about a caregiver is necessary to evaluate or coordinate a potential referral
• Service providers that support website hosting, form processing, communications, document storage, security, analytics, mapping, or other business operations
• Professional advisers, insurers, auditors, or consultants when reasonably necessary
• Government agencies, regulators, licensing authorities, law-enforcement authorities, courts, or other parties when disclosure is required or permitted by law
• Appropriate parties when necessary to protect the rights, safety, property, or security of Agate, a website visitor, a client, a caregiver, or another person
Agate seeks to limit referral-related disclosures to information reasonably necessary for evaluating or coordinating the potential arrangement.
Wix and Third-Party Services
This website is hosted on the Wix.com platform. Information submitted through the website may be processed or stored through Wix’s data-storage systems, databases, applications, and related services.
The website may also use third-party services or integrations, such as embedded maps, email services, analytics tools, form-processing tools, or scheduling features. These providers may collect or process information according to their own privacy policies and service terms.
Links to websites operated by third parties are provided for convenience. Agate is not responsible for the privacy, security, content, or practices of websites it does not control.
Cookies and Similar Technologies
This website may use cookies and similar technologies to support essential website functions, maintain security, remember visitor preferences, understand website performance, and improve the visitor experience.
Some cookies are necessary for the website to operate. Other cookies or tracking technologies may be placed by Wix or by enabled third-party services and integrations.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation or availability of some website features. When a cookie-consent tool is displayed, you may use it to manage available cookie preferences.
How We Communicate With You
Agate may use the contact information you provide to respond to an inquiry, review an application or referral request, request additional information, provide service-related notices, address a complaint, or communicate about Agate’s operations.
Communications may occur by telephone, email, text message, or postal mail, depending on the contact information provided and the nature of the communication.
Agate will send promotional electronic communications only when permitted by law. You may request to stop receiving promotional communications by following the instructions in the communication or contacting Agate. This will not prevent Agate from sending necessary service-related or transactional communications.
Data Retention
Agate may retain information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable licensing, regulatory, contractual, tax, insurance, dispute-resolution, security, and recordkeeping requirements.
Retention periods may vary depending on the type of information and the relationship between the individual and Agate. Information that Agate is legally required to maintain may not be eligible for immediate deletion.
Data Security
Agate uses reasonable administrative, technical, and physical safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, online transmission, email system, or electronic-storage method can be guaranteed to be completely secure. You should use care when deciding what information to transmit electronically and should submit sensitive information only through the form or method designated for that purpose.
Your Privacy Choices and Requests
Subject to applicable law and Agate’s legal and recordkeeping obligations, you may contact us to:
• Ask what personal information Agate maintains about you
• Request correction of inaccurate or incomplete information
• Request deletion of information that Agate is not required or permitted to retain
• Withdraw consent when processing is based on consent
• Ask questions about how your information is collected, used, stored, or disclosed
• Express a concern or submit a privacy-related complaint
Agate may need to verify your identity and authority before fulfilling a request. Withdrawing consent or requesting deletion may affect Agate’s ability to process an application, respond to a request, maintain a referral arrangement, or provide certain assistance.
Children’s Privacy
This website is not directed to children under 13, and Agate does not knowingly collect personal information directly from children under 13 through the website.
A parent, legal guardian, or other authorized adult may provide information about a minor when requesting caregiver services. If you believe a child has submitted personal information directly to Agate without appropriate authorization, please contact us.
Changes to This Privacy Policy
Agate may revise this Privacy Policy to reflect changes in the website, business practices, technology, legal requirements, or services. The updated policy will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or Agate’s handling of information, please contact:
Agate Healthcare Services LLC
3903 Dr Martin Luther King Jr Blvd, Ste K
Fort Myers, FL 33916
Phone: 239.766.2778